Frequently Asked Questions (FAQ)

General Questions

What is email list cleaning?

Email list cleaning is the process of removing invalid, inactive, or outdated email addresses from your mailing list. This ensures that your emails are only sent to active, legitimate email accounts.

Why should I clean my email list?

Cleaning your email list improves your email deliverability, reduces bounce rates, and ensures that you’re only sending emails to valid recipients. It also prevents your domain from being flagged as spam.

How often should I clean my email list?

It's recommended to clean your email list every 3-6 months, depending on how often you send out email campaigns.

What happens if I don't clean my email list?

If you don’t clean your email list, you risk high bounce rates, low engagement, and being flagged as a spammer, which can hurt your sender reputation and reduce your deliverability rates.

How does the email validation process work?

Our email validation process verifies the syntax, checks for domain validity, and tests whether the email server exists and is accepting emails. Invalid emails are automatically removed from your email list.

Can I clean and validate my entire email list at once?

Yes, you can upload your entire email list, and our system will process and validate all the addresses in bulk. You can do that by uploading the email list as a csv at CSV Email List Cleaning

How accurate is your email validation service?

Our service is over 98% accurate in detecting invalid, inactive, and disposable email addresses, as well as emails from catch-all domains.

What types of email addresses are flagged as invalid?

Email addresses that are incorrectly formatted, do not have a valid domain, are non-existent, or cannot accept incoming emails will be flagged as invalid.

Can your service detect disposable and temporary email addresses?

Yes, we detect and flag disposable and temporary email addresses to help keep your list clean and reliable.

What’s the difference between a valid and invalid email address?

A valid email address can accept emails and belongs to an active domain, whereas an invalid email address is either non-existent, incorrectly formatted, or the mail server does not accept emails.

What are catch-all email addresses, and should I remove them from my list?

Catch-all email addresses are addresses that accept all incoming mail for a domain, even if the address is incorrect. It’s generally recommended to remove them as they can increase bounce rates.

Features and Process Questions

How long does it take to clean and validate an email list?

The processing time depends on the size of your email list. Typically, smaller lists are validated within seconds, while larger lists can take a few minutes. For example, a 500 email list is validated within 10 seconds.

Can I download my cleaned email list?

Yes, after the validation process, you can download a cleaned version of your email list, which will contain only valid email ids.

What file formats are supported for uploading email lists?

We currently support CSV format for email list uploads. You can download the sample list from CSV Email List Cleaning page

What is the maximum size of an email list I can upload?

You can upload an email list of up to 5MB in size. If your list exceeds this limit, you may want to split it into smaller files.

How do I know which emails in my list are valid or invalid?

After the validation, you’ll receive a report categorizing each email as valid or invalid. You can check the same on the validation page and download the validated emails as a csv.

Do you store my email list or data?

No, we do not store any of your data during any process of validation. Your privacy is important to us.

What security measures are in place to protect my email data?

We use encryption and follow industry best practices to ensure that your data remains secure throughout the validation process.

Can I validate emails in real-time?

Yes, you can use our API to validate emails in real-time, ensuring you always have accurate email addresses during form submissions or sign-ups.

How does the catch-all domain detection work?

We check if a domain is a catch-all, which means it will accept any email address, even if the mailbox doesn't exist. This helps flag potentially risky email addresses.

What happens to unverifiable email addresses?

Unverifiable email addresses may be from a catch-all domain or have a server issue. We recommend monitoring these addresses, as they can potentially bounce.

How are disposable email addresses identified?

Our system identifies known disposable email services, such as temporary email providers, and flags them during validation to help you avoid fraudulent sign-ups.

API Integration Questions

How do I integrate your email validation API into my application?

We provide API documentation and code examples in multiple programming languages to help you integrate email validation into your application. You can find the documentation under the `API` section.

What is the /api/pro API and how can I use it?

The `/api/pro` API allows you to validate email addresses programmatically within your application. Simply pass the email address in the API request, and our system will return its validity status.

Can I use the API to validate emails in real-time?

Yes, you can use our /api/pro API to validate email addresses in real-time. The API can be integrated into your sign-up forms or applications to ensure that email addresses are valid before they are stored or used.

What programming languages can I use with your API?

Our API can be used with any programming language that supports making HTTP requests. We provide sample code and examples in popular languages such as JavaScript, Python, PHP, Node.js, Ruby, and more.

Do you provide sample code for integrating the API?

Yes, we offer sample code for various programming languages in our documentation, including JavaScript, Python, PHP, and others, to help you quickly integrate our email validation service into your project.

What is an API key, and how do I get one?

An API key is a unique identifier that authenticates your requests to our email validation API. You can generate an API key by logging into your account and navigating to the API section in your dashboard.

How do I authenticate my API requests?

You can authenticate your API requests by passing your API key in the headers of your HTTP requests. For example, include your API key using the API_TOKEN & API_KEY authentication pair which can be retrived from the dashboard.

What rate limits apply to the API?

Our API has rate limit which restricts to 60 API requests/minute.

How do I track the credits used for API requests?

You can track your API credit usage through the dashboard. Every API request consumes credits based on the number of email addresses processed, and your dashboard provides real-time tracking of how many credits you've used and how many remain.

What happens if I run out of credits while using the API?

If you run out of credits, your API requests will be denied until more credits are purchased. We recommend keeping an eye on your credit usage and keeping your credits stocked. You can check the credit Plans

Pricing and Plans Questions

How much does email list cleaning cost?

The cost depends on the size of your email list. We offer flexible bulk credit pricing for your business needs which costs anywhere between $0.0002999/email to $0.001198/email based on the credit plan you have purchased.

Do you offer free trials or credits?

Yes, we offer free trials with 100 credits so that you can test our service before purchasing credots. Sign up for a free account to receive your free 500 credits.

What happens if I run out of credits?

If you run out of credits, you will need to purchase more to continue using the service. Depending on your requirements, you can buy credits as needed for more frequent email list cleaning.

Can I purchase credits in bulk for email validation?

Yes, you can purchase credits in bulk at discounted rates. Bulk purchases are ideal for businesses that need to clean large email lists on a regular basis. We offer a Business plan with 100,000 email validations for $29.99 and we also have Enterprise Plan for more custom requirements.

Is there a monthly or yearly subscription plan?

No, to ensure maximum servicibility and higher control over credits consumed, we have only kept a credit system.

Is there any validity on Credits?

We don't have any validity on the credits purchased, however if an account stays inactive for more than 365 days since last login, the same is blocked.

How can I track the credits I’ve used?

You can track your credit usage via your account dashboard, which provides real-time updates on how many credits you've used and how many are remaining.

Do you offer refunds for unused credits?

No, we do not offer refunds for unused credits. However, your unused credits remain in your account for future use.

Technical and Security Questions

Is my email data secure with your service?

Yes, we take data security very seriously. Your email data is encrypted during transit and at rest, and we follow best practices to ensure your data is secure at all times.

Do you comply with data protection regulations like GDPR?

Yes, we comply with data protection regulations such as GDPR. We ensure that your data is handled in accordance with strict privacy guidelines, and we never store your email lists.

How do you ensure the privacy of my email list?

We use industry-standard encryption methods to protect your data and implement strong access controls to ensure that only authorized personnel have access to your profile information. However, your email lists are not stored with us.

Do you store the email addresses I validate?

We do not store your email addresses.

What security measures are in place to protect my data?

We use encryption, access controls, and regular security audits to ensure that your data is protected. Additionally, our infrastructure is built with secure protocols to safeguard against unauthorized access.

Is the email validation process fully automated?

Yes, the email validation process is fully automated, allowing you to upload your list, process it, and download the cleaned list without manual intervention.

Do you offer customer support for technical issues?

Yes, we provide customer support to assist you with any technical issues or questions you may have about the email validation process. You can contact us here.

What happens if my email validation fails or I encounter an error?

If your email validation fails, our support team is available to help diagnose the issue.

Results and Deliverability Questions

Will cleaning my email list improve deliverability rates?

Yes, cleaning your email list can significantly improve your email deliverability rates by removing invalid and undeliverable addresses. This helps prevent bounces and ensures that your emails reach real recipients.

How do I know if an email is undeliverable?

After validation, any email marked as "invalid" is considered a risk for bouncing. You should remove these addresses from your list to improve deliverability.

Can cleaning my email list reduce bounce rates?

Yes, cleaning your email list removes invalid addresses, reducing the number of bounces and improving the overall performance of your email campaigns.

Does email validation help avoid getting flagged as spam?

Yes, email validation helps you avoid spam traps, invalid emails, and high bounce rates, all of which contribute to improving your sender reputation and reducing the chances of your emails being flagged as spam.

Will removing invalid emails affect my marketing efforts?

Removing invalid emails won’t negatively affect your marketing efforts; instead, it will improve your engagement rates, as your emails will reach real and active users.

How do I use the cleaned email list for my campaigns?

Once your email list is cleaned, you can download it and use it in your email marketing platform. Ensure that you regularly clean your list to maintain high deliverability and engagement rates.